Every pack of cards we send out has been created with love and packaged with care. However, we understand that sometimes things aren’t quite right. Here is all the information you need incase that happens:
If the cards are damaged on arrival please take a photo and email it to us at firstname.lastname@example.org within 14 days of receiving the cards. We will send you a new pack free of charge.
We think our cards are amazing, however if you feel differently about them, please email email@example.com within 14 days of receiving the cards to cancel. You do not have to provide a reason for why you want to cancel. Please send the cards back to us (at your expense) in a saleable condition. We will reimburse the cost of the cards within 14 days of receiving them back from you.
This does not affect your legal rights under The Consumer Rights Act 2015.
Once you have placed your order you will receive a confirmation email. Please contact us by email at firstname.lastname@example.org if you have not received a confirmation email within 24 hours of placing your order.
We aim to ship all items within 14 days of an order being placed. However, in some circumstances this may take slightly longer. If this is the case all items will be shipped within 30 days of an order being placed.
For UK orders postage and packing is £3.50 for orders up to 2kg and £7.00 for orders over 2kg.
All UK orders will be sent by Royal Mail 2nd class post.
- We ship worldwide using Royal Mail Tracked and Signed.
For international orders postage and packing is calculated by weight and Royal Mail world zone (up to 8 packs of cards).
International postage does not include any customs fees that may occur in the destination country. Customs fees will need to be covered by the customer.
If you are an international customer and wish to order more than 8 packs of cards please contact us at email@example.com.
We always love to hear from you and to find out what you think of our products. If you have something you'd like to tell us, good or bad, please get in touch. You can reach us on: